FAQ
What we get asked most
Get your questions answered.
What is Seamless Travel by Intexus?
Seamless Travel is an Intexus digital identity solution designed to automate and streamline immigration and boarding processes at airports and border crossings. It allows travelers to complete identity checks quickly, securely, and seamlessly using biometrics and digital travel documents. It is designed for airports, airlines, immigration authorities, and transportation infrastructure operators.
What is an e-gate and how does it work in an airport?
An e-gate (electronic control gate) is an automated device that allows travelers to cross an immigration or security checkpoint independently. The traveler places their passport on a reader, the system verifies the document’s chip, captures their face with a camera, and compares both biometric data points. If there is a match and the traveler is authorized, the gate opens automatically. Intexus designs, installs, and integrates e-gates at airports and border crossings as part of its Seamless Travel solution.
How is digital identity verification used in different sectors? How does digital identity replace physical identification?
Digital identity verification is the process by which an organization confirms in real time who a person is, combining validation of official documents (ID card, passport, driver’s license), biometric facial recognition, and artificial intelligence analysis. Intexus offers this integrable solution for various sectors, each with specific use cases.
What technology exists to board a flight without showing a physical passport?
Digital identity solutions exist that enable biometric boarding: travelers link their face to their reservation and travel document before the flight, and at the boarding gates, they simply need to approach a camera to be identified and authorized. This eliminates the need to present physical documents at each checkpoint. Intexus implements this type of workflow with its Seamless Travel platform, designed for airlines, airports, and immigration authorities in Latin America.
How can an immigration authority detect fake documents in real time?
Modern immigration control systems include document readers with physical security features (holograms, chips, optical reading zones) and biometric verification of the bearer. By comparing the traveler’s face with the photo on the document and cross-referencing the data against international databases, the system can detect inconsistencies in seconds. Intexus provides this type of technology integrated into its digital identity and border control solutions.
What is KYC and how is it implemented digitally?
KYC (Know Your Customer) is the regulatory process by which an organization verifies the identity of its customers before providing them with a service, in order to prevent money laundering, terrorist financing, and fraud. In its digital version (eKYC), the process is carried out remotely, combining the reading of identity documents, facial biometrics, and validation against control lists (PEPs, sanctions lists, blacklists). Intexus implements identity verification solutions with these components for the financial, insurance, and government sectors in Latin America.
How can governments modernize their citizen identification systems?
Modern citizen identification systems go far beyond simply printing a photo ID. Today, a secure national identity card, passport, or residence permit must integrate multiple layers of protection: cryptographic chips that store the holder’s biometric data, inks and holograms that prevent counterfeiting, optically readable zones (MRZs) compatible with international standards such as those of ICAO, and personalization software that controls every element of the document from data capture to delivery. Governments that modernize these systems drastically reduce document forgery, facilitate automated verification at borders and in public services, and lay the foundation for the digital identity of their citizens.
What security technology do physical ID cards use, and why does it matter?
Modern physical ID cards incorporate multiple security technologies that operate in layers: visible elements (photograph, personal data, holograms, UV inks), machine-readable elements (barcode, magnetic stripe, MRZ zone), and electronic elements (contactless chip or dual interface with encrypted biometric data). This combination makes counterfeiting difficult, allows for rapid verification using automated readers, and enables integration with digital authentication systems. It is applied to government ID cards, corporate credentials, university IDs, access cards, and membership cards. The choice of which technologies to include depends on the required security level, the issuance volume, and the verification systems available at the points of use.
What elements should a safe driving license have and how is it issued?
A modern driver’s license is much more than just a piece of plastic with the driver’s information. Its secure issuance involves: biometric capture of the holder (fingerprint, photo, signature), cross-checking of data against traffic records and national identity databases, personalization of the document with physical security features (chip, hologram, microprinting), and printing on certified equipment that guarantees the quality and durability of the material. The process can be managed centrally for an entire territorial entity or decentralized at citizen service points. The current trend is to complement the physical license with a digital version on the driver’s smartphone, under the international standard ISO 18013-5 (mDL), which allows it to be presented at traffic stops without the need for the physical card.
What is a digital credential and how does it replace a physical ID?
A digital credential is the secure representation of an identity document on a mobile device. To be equivalent to—or superior to—its physical version, it must meet three conditions: be cryptographically linked to the holder’s verified identity (it cannot be transferred or falsified), adhere to international interoperability standards (such as W3C Verifiable Credentials or ISO 18013-5), and have secure presentation mechanisms at checkpoints, whether through dynamic QR codes, NFC, or biometrics. Unlike a physical card, a digital credential can be instantly revoked if lost, updated without physical reissuance, and allows the holder to control what data is shared with each presentation (selective privacy). It is especially useful for educational institutions, companies with large workforces, government entities, and any organization that wants to eliminate the cost and friction of managing physical documents.
What is CaaS (Card as a Service) and how does it benefit my organization?
It is a model that allows banks and businesses to issue and deliver physical and digital credit or debit cards instantly at the branch or point of service, eliminating waiting times for mail delivery.
- What is the system’s emission capacity? The solutions implemented by Intexus are designed for high demand (some of its financial clients issue more than 24,000 cards monthly in a decentralized manner).
- Can cards be issued using EMV technology? Yes. All issuance solutions support the global EMV standard (chip cards), drastically reducing cloning fraud compared to traditional magnetic stripes.
How can a bank or fintech issue debit or credit cards without having its own production plant?
Through the Card as a Service (CaaS) model, a specialized provider manages the entire issuance cycle as a managed service: graphic and chip customization, printing, quality control, packaging, and distribution. The bank or fintech defines the product parameters, and the provider handles the operation. This eliminates the need to invest in machinery, certifications, and specialized personnel. Intexus operates this model for financial institutions in the region through its CaaS service.
What is centralized card issuance and when is it advisable to adopt it?
This is the model in which a specialized entity centralizes card production for one or more financial institutions from a single certified operations center. It is advantageous when an institution has high issuance volumes, seeks to reduce costs through economies of scale, needs to guarantee high security standards (PCI-DSS) without directly operating the infrastructure, or wants to incorporate new technologies (dual-interface chip, NFC) without incurring the investment. Intexus operates a centralized financial card issuance center in Latin America.
How is the customer's confidential data protected during issuance?
Intexus integrates encryption, tokenization, and hardware security (HSM) solutions from Thales and Entrust. Cardholder data is transmitted and stored in encrypted form, limiting access to strictly authorized personnel only.
- Do the solutions comply with PCI DSS regulations? Yes. By working with franchise standards like Visa and Mastercard, the infrastructure provided by Intexus makes it easier for financial institutions to comply with Payment Card Industry Data Security Standards (PCI DSS).
- What is 3D Secure 2.0 (3DS) and why is it being implemented? This is the protocol offered by Intexus for digital or e-commerce payments. It authenticates the user’s identity in real time before processing the transaction, reducing fraud in online purchases.
How can fraud be reduced in online credit card purchases?
The main tool is 3D Secure (3DS), an authentication protocol that adds an identity verification step to online payments. The system confirms that the person making the purchase is indeed the cardholder, using OTP (one-time password via SMS or app), biometrics, or real-time risk analysis. In addition to reducing fraud, the 3DS 2.0 protocol enables frictionless transactions for low-risk purchases. Intexus implements 3D Secure solutions for card issuers in Latin America.
How do I know if the POS or PinPad devices I'm using meet current security standards?
POS terminals and PIN pads must be certified under PCI-PTS (PIN Transaction Security) standards and support current encryption protocols for payment data transmission. Additionally, they must be compatible with relevant payment networks (Visa, Mastercard, local networks). Intexus provides, certifies, and supports transactional equipment that meets these standards for merchants and financial institutions.
How can a company know what sensitive data it has and where it is stored?
Through data discovery and classification solutions, which automatically scan an organization’s repositories (databases, file servers, email, cloud) and identify sensitive information such as personal data, credit card numbers, medical records, or credentials. Once identified, the information is classified according to its sensitivity level, and its protection can be prioritized. Intexus offers this capability as a starting point for any data protection strategy, aligned with regulations such as GDPR, ISO 27001, and local data protection standards in Latin America.
What is Zero Trust and why is it replacing traditional VPNs?
Zero Trust is a security model based on the principle that no user, device, or system should be automatically trusted, even within the corporate network. Unlike VPNs, which grant broad network access upon user authentication, Zero Trust continuously validates the identity, device status, and context of each access request, granting only the minimum necessary permissions. This drastically reduces the impact of a compromised access point. Intexus implements Zero Trust Architectures (ZTNA) for organizations seeking to modernize their remote access security.
How can a company comply with data protection regulations such as GDPR, ISO 27001, or local regulations in Latin America?
Compliance requires a structured process: first, discovering and classifying what data exists and where; second, implementing technical controls (encryption, DLP, access management, monitoring); third, defining data processing policies and procedures; and fourth, demonstrating through evidence and audits that the controls are effective. Intexus offers technical solutions and professional services to support organizations throughout this compliance journey, from diagnosis to implementation.
How can an organization protect its sensitive information from a data breach?
What is transaction monitoring and what is its purpose in the financial sector?
How can a city efficiently manage its public and private parking facilities?
Through intelligent parking management platforms that automate entry and exit control (using license plate recognition cameras or reader-equipped barriers), real-time availability is managed, digital payments are enabled (via app, QR code, or card), and occupancy and revenue reports are generated for the operator. This reduces reliance on cash, eliminates queues, and optimizes the use of available space. Intexus’ Simple Parking is the solution designed for this purpose, geared towards municipalities, shopping centers, airports, and private operators.
What are AI Agents used for in a company or government organization?
AI Agents are artificial intelligence systems capable of autonomously performing tasks within defined business workflows: handling inquiries, processing documents, validating information, generating reports, interacting with external systems, and escalating to a human when necessary. Their applications include citizen services, digital onboarding, internal support, process management, and operational process automation. Intexus develops and implements AI Agents tailored to the specific needs of its clients in sectors such as government, finance, and healthcare.
What is a Mobility Management Center and what problems does it solve in a city?
How can artificial intelligence improve document and information management in an organization?
Through intelligent content management solutions that apply AI to automatically classify documents, extract relevant data (OCR + NLP), detect duplicates, route approvals, and facilitate semantic search across large volumes of information, Intexus reduces the time spent on manual administrative tasks, improves document traceability, and enables more accurate information retrieval. Intexus includes this capability within its AI-powered digital transformation portfolio.
What we get asked most
Get your questions answered.
What is Seamless Travel by Intexus?
Seamless Travel is an Intexus digital identity solution designed to automate and streamline immigration and boarding processes at airports and border crossings. It allows travelers to complete identity checks quickly, securely, and seamlessly using biometrics and digital travel documents. It is designed for airports, airlines, immigration authorities, and transportation infrastructure operators.
What is an e-gate and how does it work in an airport?
An e-gate (electronic control gate) is an automated device that allows travelers to cross an immigration or security checkpoint independently. The traveler places their passport on a reader, the system verifies the document’s chip, captures their face with a camera, and compares both biometric data points. If there is a match and the traveler is authorized, the gate opens automatically. Intexus designs, installs, and integrates e-gates at airports and border crossings as part of its Seamless Travel solution.
How is digital identity verification used in different sectors? How does digital identity replace physical identification?
Digital identity verification is the process by which an organization confirms in real time who a person is, combining validation of official documents (ID card, passport, driver’s license), biometric facial recognition, and artificial intelligence analysis. Intexus offers this integrable solution for various sectors, each with specific use cases.
What technology exists to board a flight without showing a physical passport?
Digital identity solutions exist that enable biometric boarding: travelers link their face to their reservation and travel document before the flight, and at the boarding gates, they simply need to approach a camera to be identified and authorized. This eliminates the need to present physical documents at each checkpoint. Intexus implements this type of workflow with its Seamless Travel platform, designed for airlines, airports, and immigration authorities in Latin America.
How can an immigration authority detect fake documents in real time?
Modern immigration control systems include document readers with physical security features (holograms, chips, optical reading zones) and biometric verification of the bearer. By comparing the traveler’s face with the photo on the document and cross-referencing the data against international databases, the system can detect inconsistencies in seconds. Intexus provides this type of technology integrated into its digital identity and border control solutions.
What is KYC and how is it implemented digitally?
KYC (Know Your Customer) is the regulatory process by which an organization verifies the identity of its customers before providing them with a service, in order to prevent money laundering, terrorist financing, and fraud. In its digital version (eKYC), the process is carried out remotely, combining the reading of identity documents, facial biometrics, and validation against control lists (PEPs, sanctions lists, blacklists). Intexus implements identity verification solutions with these components for the financial, insurance, and government sectors in Latin America.
How can governments modernize their citizen identification systems?
Modern citizen identification systems go far beyond simply printing a photo ID. Today, a secure national identity card, passport, or residence permit must integrate multiple layers of protection: cryptographic chips that store the holder’s biometric data, inks and holograms that prevent counterfeiting, optically readable zones (MRZs) compatible with international standards such as those of ICAO, and personalization software that controls every element of the document from data capture to delivery. Governments that modernize these systems drastically reduce document forgery, facilitate automated verification at borders and in public services, and lay the foundation for the digital identity of their citizens.
What security technology do physical ID cards use, and why does it matter?
Modern physical ID cards incorporate multiple security technologies that operate in layers: visible elements (photograph, personal data, holograms, UV inks), machine-readable elements (barcode, magnetic stripe, MRZ zone), and electronic elements (contactless chip or dual interface with encrypted biometric data). This combination makes counterfeiting difficult, allows for rapid verification using automated readers, and enables integration with digital authentication systems. It is applied to government ID cards, corporate credentials, university IDs, access cards, and membership cards. The choice of which technologies to include depends on the required security level, the issuance volume, and the verification systems available at the points of use.
What elements should a safe driving license have and how is it issued?
A modern driver’s license is much more than just a piece of plastic with the driver’s information. Its secure issuance involves: biometric capture of the holder (fingerprint, photo, signature), cross-checking of data against traffic records and national identity databases, personalization of the document with physical security features (chip, hologram, microprinting), and printing on certified equipment that guarantees the quality and durability of the material. The process can be managed centrally for an entire territorial entity or decentralized at citizen service points. The current trend is to complement the physical license with a digital version on the driver’s smartphone, under the international standard ISO 18013-5 (mDL), which allows it to be presented at traffic stops without the need for the physical card.
What is a digital credential and how does it replace a physical ID?
A digital credential is the secure representation of an identity document on a mobile device. To be equivalent to—or superior to—its physical version, it must meet three conditions: be cryptographically linked to the holder’s verified identity (it cannot be transferred or falsified), adhere to international interoperability standards (such as W3C Verifiable Credentials or ISO 18013-5), and have secure presentation mechanisms at checkpoints, whether through dynamic QR codes, NFC, or biometrics. Unlike a physical card, a digital credential can be instantly revoked if lost, updated without physical reissuance, and allows the holder to control what data is shared with each presentation (selective privacy). It is especially useful for educational institutions, companies with large workforces, government entities, and any organization that wants to eliminate the cost and friction of managing physical documents.
What is CaaS (Card as a Service) and how does it benefit my organization?
It is a model that allows banks and businesses to issue and deliver physical and digital credit or debit cards instantly at the branch or point of service, eliminating waiting times for mail delivery.
- What is the system’s emission capacity? The solutions implemented by Intexus are designed for high demand (some of its financial clients issue more than 24,000 cards monthly in a decentralized manner).
- Can cards be issued using EMV technology? Yes. All issuance solutions support the global EMV standard (chip cards), drastically reducing cloning fraud compared to traditional magnetic stripes.
How can a bank or fintech issue debit or credit cards without having its own production plant?
Through the Card as a Service (CaaS) model, a specialized provider manages the entire issuance cycle as a managed service: graphic and chip customization, printing, quality control, packaging, and distribution. The bank or fintech defines the product parameters, and the provider handles the operation. This eliminates the need to invest in machinery, certifications, and specialized personnel. Intexus operates this model for financial institutions in the region through its CaaS service.
What is centralized card issuance and when is it advisable to adopt it?
This is the model in which a specialized entity centralizes card production for one or more financial institutions from a single certified operations center. It is advantageous when an institution has high issuance volumes, seeks to reduce costs through economies of scale, needs to guarantee high security standards (PCI-DSS) without directly operating the infrastructure, or wants to incorporate new technologies (dual-interface chip, NFC) without incurring the investment. Intexus operates a centralized financial card issuance center in Latin America.
How is the customer's confidential data protected during issuance?
Intexus integrates encryption, tokenization, and hardware security (HSM) solutions from Thales and Entrust. Cardholder data is transmitted and stored in encrypted form, limiting access to strictly authorized personnel only.
- Do the solutions comply with PCI DSS regulations? Yes. By working with franchise standards like Visa and Mastercard, the infrastructure provided by Intexus makes it easier for financial institutions to comply with Payment Card Industry Data Security Standards (PCI DSS).
- What is 3D Secure 2.0 (3DS) and why is it being implemented? This is the protocol offered by Intexus for digital or e-commerce payments. It authenticates the user’s identity in real time before processing the transaction, reducing fraud in online purchases.
How can fraud be reduced in online credit card purchases?
The main tool is 3D Secure (3DS), an authentication protocol that adds an identity verification step to online payments. The system confirms that the person making the purchase is indeed the cardholder, using OTP (one-time password via SMS or app), biometrics, or real-time risk analysis. In addition to reducing fraud, the 3DS 2.0 protocol enables frictionless transactions for low-risk purchases. Intexus implements 3D Secure solutions for card issuers in Latin America.
How do I know if the POS or PinPad devices I'm using meet current security standards?
POS terminals and PIN pads must be certified under PCI-PTS (PIN Transaction Security) standards and support current encryption protocols for payment data transmission. Additionally, they must be compatible with relevant payment networks (Visa, Mastercard, local networks). Intexus provides, certifies, and supports transactional equipment that meets these standards for merchants and financial institutions.
How can a company know what sensitive data it has and where it is stored?
Through data discovery and classification solutions, which automatically scan an organization’s repositories (databases, file servers, email, cloud) and identify sensitive information such as personal data, credit card numbers, medical records, or credentials. Once identified, the information is classified according to its sensitivity level, and its protection can be prioritized. Intexus offers this capability as a starting point for any data protection strategy, aligned with regulations such as GDPR, ISO 27001, and local data protection standards in Latin America.
What is Zero Trust and why is it replacing traditional VPNs?
Zero Trust is a security model based on the principle that no user, device, or system should be automatically trusted, even within the corporate network. Unlike VPNs, which grant broad network access upon user authentication, Zero Trust continuously validates the identity, device status, and context of each access request, granting only the minimum necessary permissions. This drastically reduces the impact of a compromised access point. Intexus implements Zero Trust Architectures (ZTNA) for organizations seeking to modernize their remote access security.
How can a company comply with data protection regulations such as GDPR, ISO 27001, or local regulations in Latin America?
Compliance requires a structured process: first, discovering and classifying what data exists and where; second, implementing technical controls (encryption, DLP, access management, monitoring); third, defining data processing policies and procedures; and fourth, demonstrating through evidence and audits that the controls are effective. Intexus offers technical solutions and professional services to support organizations throughout this compliance journey, from diagnosis to implementation.
How can an organization protect its sensitive information from a data breach?
Comprehensive data loss prevention (DLP) involves monitoring and controlling the channels through which information can leave the organization: email, cloud storage, USB devices, printers, and web browsing. When an attempt to send or copy sensitive information outside of authorized channels is detected, the system can block it, alert the security team, or log it for auditing. Intexus implements DLP solutions integrated with CASB (for the cloud environment) as part of its data protection portfolio.
What is transaction monitoring and what is its purpose in the financial sector?
Transaction monitoring is the real-time (or near real-time) analysis of financial transactions to detect unusual patterns that may indicate fraud, money laundering, or account misuse. When a transaction exceeds certain thresholds or exhibits atypical behavior, the system generates an alert for review. It is a key component of AML (Anti-Money Laundering) compliance and fraud prevention for banks, fintechs, and payment processors. Intexus offers transaction monitoring solutions tailored to the Latin American regulatory context.
How can a city efficiently manage its public and private parking facilities?
Through intelligent parking management platforms that automate entry and exit control (using license plate recognition cameras or reader-equipped barriers), real-time availability is managed, digital payments are enabled (via app, QR code, or card), and occupancy and revenue reports are generated for the operator. This reduces reliance on cash, eliminates queues, and optimizes the use of available space. Intexus’ Simple Parking is the solution designed for this purpose, geared towards municipalities, shopping centers, airports, and private operators.
What are AI Agents used for in a company or government organization?
AI Agents are artificial intelligence systems capable of autonomously performing tasks within defined business workflows: handling inquiries, processing documents, validating information, generating reports, interacting with external systems, and escalating to a human when necessary. Their applications include citizen services, digital onboarding, internal support, process management, and operational process automation. Intexus develops and implements AI Agents tailored to the specific needs of its clients in sectors such as government, finance, and healthcare.
What is a Mobility Management Center and what problems does it solve in a city?
It is a centralized platform that integrates data from multiple urban mobility sources (traffic cameras, sensors, traffic lights, parking facilities, public transportation) and presents it on a single dashboard so that authorities can monitor, analyze, and act on mobility flows in real time. It enables informed decision-making in response to events, accidents, or congestion, coordinates emergency responses, and allows for the planning of road infrastructure based on real-time data. Intexus develops and implements Mobility Management Centers for local governments and transit authorities in Latin America.
How can artificial intelligence improve document and information management in an organization?
Through intelligent content management solutions that apply AI to automatically classify documents, extract relevant data (OCR + NLP), detect duplicates, route approvals, and facilitate semantic search across large volumes of information, Intexus reduces the time spent on manual administrative tasks, improves document traceability, and enables more accurate information retrieval. Intexus includes this capability within its AI-powered digital transformation portfolio.