Secure Identities / Issuance of Physical IDs
Printer service
Preventive maintenance and technical support
Intexus has a wide portfolio of specialized services for the maintenance and technical support of its equipment.
Guarantee and extend the life of your equipment!
How does technical support work?
We have 4 levels of service:
01
Technical visit
If the problem persists, we will schedule a visit within three days. Spare parts are stocked locally in case they are needed. It is also possible to request them in less than 72 hours.
02
Laboratory support
In case the above does not work, the equipment must be sent to Calle 75 # 22-54 in Bogota, once received the service will be provided in a maximum of 3 working days, extendable as needed.
03
Remote technical service
In case the telephone service does not work
04
Telephone service
Through the line +57 3123902465 serviciotecnico@intexus.la Monday to Friday from 8am. to 6p.m.
Keeping your equipment in top condition has never been easier!
Access to physical identifications
Sigma DS1 and DS3 Card Printers
Evolis ID Card Printers - Bagdy 200 and Zenius
CaaS ID - Service provided by Intexus
Contact a
expert
Service types for Datacard/Sigma equipment
-Diagnosis
Evaluation of the condition of the equipment. This service can be by telephone.
-Inspection
Scheduled periodic reviews to detect possible future failures.
-Preventive maintenance
to prevent possible failures due to use or manipulation. Includes:
-Initial test print and sensor testing, print head verification.
-Total cleaning and lubrication of rollers.
-Print test and parameter setting.
-Disassembly of the printer and mechanical disassembly.
-Assembly and general assembly.
-Final print proofs.
-Software and hardware installation and training.
Team certified in the installation, training and updating of:
– Entrust Datacard Software (ID Centre Lite, True Credential, Instant ID)
– Entrust Datacard Hardware (Datacard equipment, SIGMA)
It is recommended to perform preventive maintenance every 3 months to get the most out of your equipment.
-Corrective maintenance
Localization and correction of physical (hardware) or logical (software) failures that prevent correct operation.
In the following cities, the service may be shorter:
Bogotá
Cúcuta
Cartagena
Barranquilla
Medellín
Armenia
Tunja
Bucaramanga
Cali
Ibagué
Pereira
Service channels
-Financial card issuance analyst
+57 3174257921
serviciotecnico@intexus.la
-ID issuance analyst
+57 3123902465
serviciotecnico@intexus.la
