ID
Vecard - Digital Identification
Frequently Asked Questions
Create card
How do I create my Vecard?
1. We will send an email to the address you have registered with the company containing instructions for downloading the app to your mobile phone and an activation code.
2. Once you have the app installed, open it and enter the activation code there.
3. The APP will show you the registered information for validation purposes only (if you need to update data, contact the relevant department of the company).
4. Next, it will ask you for a photo.
5. Finally, accept the terms and conditions.
Once you complete these steps, you will be able to see your digital card on your mobile phone.
How do I upload my photo for the Digital Card?
When creating the card with the unique code, you must upload the photo from your gallery or take one instantly. Remember that once the card is activated, the photo cannot be modified.
The app won't let me upload or take the photo
The app may not have permission to access your phone’s gallery or camera. To fix this, go to Settings – Applications – Vecard – and enable access to the camera and gallery.
Is it possible to change my photo?
When taking or uploading the photo from the gallery, the app does allow you to modify it as many times as necessary, but for security reasons and to prevent identity theft, once the card is created, it is not possible to change the photo.
What happens if I format my phone?
You must contact the customer service lines of the area in charge at your company so that they can reactivate the code and you can generate your digital card again.
QR Code
How do I scan the QR code on the Digital Card?
1. Access the Vecard APP.
2. Select the My Validators icon.
3. Select the QR Reader option
4. Scan the QR code
5. The card validation will appear.
The information contained in this code is encrypted for security and is dynamic, changing every 12 seconds to prevent spoofing. If the code is read with another QR code reader app, it will display unreadable information because it is encrypted.
How do I upload my photo for the Digital Card?
When creating the card with the unique code, you must upload the photo from your gallery or take one instantly. Remember that once the card is activated, the photo cannot be modified.
Activation code
If I change devices, can I use the same code?
To prevent identity theft , you cannot activate the card on more than one device. Therefore, you must contact the relevant department at the company to have the card deactivated on your current device and have them send you the activation code for your new device.
Why does it tell me that my code is invalid?
The code can only be used once.
• Because the card has already been activated on a device. To use it on a new device, you must contact the relevant department at the company.
• You may be entering the activation code incorrectly ; please check your capitalization.
How or where can I find the card code to link it to the app?
The code will be sent to the email address you registered with the company . If it’s not in your main inbox, check your spam folder. If you still haven’t received the code, please contact the customer service department at your company.
What can I do if my card has an error in my information?
You must contact the company’s customer service department and request the data update. You will then receive another email with the activation code and the corrected information.
Other questions
What is the purpose of the "My Readings" button?
This button displays a list of queries you have made using the QR Reader button.
Why don't they give me a physical card?
Seeking user convenience, the digital card can be generated in shorter times than a physical card and thanks to the technology that allows us to encrypt the data and prevent impersonation, it makes its identification more secure .
What are the benefits of the app?
- With the Vecard app you can generate the digital card in 4 simple steps.
- Perform digital card validations using the QR code; from this option you can verify the authenticity of a card.
- Review the history of completed validations by clicking on the My Readings icon. This feature is ideal for human resource managers in organizations and companies, as it allows them to maintain a record of completed validations.
- Generate a secure identification to prevent identity theft.