Innovation in the financial sector has been key in recent years, driving the automation of processes to improve the customer experience, allowing them to avoid lines at branches and make payments quickly and easily, according to Asobancaria. The instant issuance of bank cards is part of this innovation, reflecting the ability of organizations to adapt to a world in constant movement.
In this era of convergence between the physical and the digital, speed and efficiency in processes are essential to optimize the customer experience. Currently, 33% of bank cards issued arrive days later to their recipients due to logistical problems and delays. These delays often cause customers to lose interest in the card and, therefore, not activate it. Therefore, it is essential to offer physical and/or digital bank cards immediately, just when customers need them.
Instant issuance of bank cards is now more agile and secure. Customers receive them immediately, active and ready for use, which represents an excellent opportunity for companies to reduce operating costs.
Instant financial card issuance with Intexus
New generations prioritize immediacy, and receiving a credit or debit card, digital or physical, in offices, stores or from anywhere in minutes is the best experience. At IntexusWe offer the perfect solution for customers to access their money or credit for their purchases quickly and securely. With our service Card as a Service (CaaS), we guarantee an agile and satisfactory experience for everyone.
How does it work?
Benefits of issuing bank cards for the financial sector with CaaS
- Improve the customer experience by delivering a card just when they need it.
- Comply with security standards and easily integrate this solution to the entity’s systems thanks to our flexible architecture.
- Position the entity at the forefront of the market, with digital card solutions and agile customer experiences.
- Reduce the operational and logistical cost of card issuance and delivery by up to 30%.
- Increase the entity’s revenues by starting to charge card handling and usage fees from day zero.
- Increase card usage rates and reduce the rate of inactive cards.
With Intexus CaaS, card issuance is completely secure, fast and simple. This solution adapts to any card program and has extensive experience in implementation in Latin America.
According to Deloitte, for 3 out of 4 banking institutions, financial inclusion has become a fundamental pillar of their corporate strategy. In addition, 50% of these institutions plan to use new technologies and innovative business models to strengthen their financial inclusion initiatives in the short term.
As a result, we are talking about a true revolution in the customer experience. Instant delivery of bank cards allows the financial sector to lead in inclusion strategies, combining the physical and digital to provide an omnichannel experience. This solution works in both directions to guarantee a smooth process, backed by a team of experts that ensures the success of the project, as well as continuous support and maintenance to respond to any need. .
State-of-the-art technology that integrates systems and issues instant bank cards
With our middleware Host Interface (IHI) it is possible, through a single integration, to offer the CaaS service for both physical and digital cards, optimizing processes and providing a complete and secure solution for instant issuance of bank cards.
Personalization of bank cards
Personalization of a bank card involves adding cardholder data, such as name, card number, expiration date and security code, as well as branding elements, such as logos and colors, on pre-printed cards to reflect the issuer’s identity.
For the physical bank card:
It involves printing data and visual elements directly on the card, and includes technologies such as EMV chip and magnetic stripe.
For the digital bank card:
These cards are mainly used in mobile platforms or digital wallets and include personalized elements, such as customer data and visual designs in the banking app. To use them, the customer must authenticate in the app using identity verification methods. In addition, they provide an excellent user experience, as they can be carried on the mobile, allow digital transactions and contactless, and offer greater security thanks to tokenization.
With CaaS, your bank, retail financial institution or credit union can stand out in the issuance of bank cards, offering your customers an innovative experience of requesting and delivering physical or digital cards in minutes, in key locations such as stores, branches and self-service points.